Troubleshooting Geolocation Issues for Purchases
How Our Platform Uses Geolocation
Our platform uses geolocation technology to ensure that all purchases are made by individuals physically located in the state of Maine at the time of purchase. This is determined using either:
- GPS: On mobile devices, we use GPS data when available to pinpoint your location accurately.
- IP Address: For devices without GPS or when location services are disabled, we rely on your IP address to estimate your location.
However, some users may encounter issues where their location is not correctly identified as being in Maine. Below, we outline common problems and solutions to help you complete your purchase.
- Common Geolocation Issues
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If you’re seeing an error indicating that you’re not in Maine, it could be due to the following:
- Inaccurate IP Address: Some cellular carriers assign IP addresses that appear to originate outside of Maine, even if you’re physically in the state.
- Location Services Disabled: If you’re using a mobile device and location services are turned off, we may rely on an inaccurate IP-based location.
- VPN Usage: A Virtual Private Network (VPN) can mask your true location by routing your connection through a server outside Maine.
- Outdated Browser or App: An outdated browser or app version may not properly transmit location data.
- Solutions for Cellular Users
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If you’re using a cellular connection and encountering geolocation issues, try the following:
- Switch to WiFi: We strongly recommend connecting to a WiFi network, as WiFi-based IP addresses are typically more accurate for geolocation in Maine. Connect to a trusted WiFi network and refresh the page.
- Enable Location Services: On your mobile device, ensure that location services are enabled and allow our platform to access your GPS data for precise location verification.
- Disable VPN: If you’re using a VPN, turn it off to ensure your true IP address is used for geolocation.
- Clear Cache and Update: Clear your browser or app cache and ensure you’re using the latest version of our platform.
- Solutions for Desktop Users
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If you’re using a desktop or laptop and facing geolocation issues, try these steps:
- Check Your Internet Connection: Ensure you’re connected to a Maine-based Internet Service Provider or WiFi network. If you’re using a VPN, disable it.
- Update Your Browser: Use the latest version of your browser to ensure compatibility with our geolocation technology.
- Allow Location Access: If prompted, allow your browser to share your location with our platform for more accurate results.
- Contact Your ISP: If your IP address is incorrectly flagged as outside Maine, contact your Internet Service Provider to confirm your connection details.
Still Having Trouble?
If you’ve tried the above steps and are still unable to complete your purchase due to geolocation issues, please contact our support team for assistance. Be sure to provide details about your device, connection type (WiFi or cellular), and any error messages you’ve received.