Support Center

How Can We Help You?

Our platform is designed to make your experience seamless, but we understand you may encounter issues. Below, we’ve outlined solutions to common problems, including geolocation, payment, and account access issues. If you need further assistance, our support team is here to help.

Geolocation Issues

Our platform requires you to be physically located in Maine at the time of purchase, verified using GPS (on mobile devices) or your IP address.

Problem

You receive an error stating you’re not in Maine.

  • Cause You are accessing the raffle from Facebook. Location services from Facebook is unreliable.
  • Solution Open in an external browser. Use Chrome or Safari to access the raffle (https://maineraffle.com).
  • Cause Cellular IP addresses may appear outside Maine
  • Solution Switch to WiFi. WiFi connections often provide more accurate IP-based geolocation
  • Cause Location services may be disabled
  • Solution Enable location services on your mobile device
  • Cause A VPN may be active
  • Solution Disable any VPN or proxy services

Still Stuck?: Visit our Geolocation Help Page for detailed troubleshooting steps.

Payment Issues

If you’re having trouble completing a payment, here are some common issues and solutions.

  • Problem: Payment is declined or fails to process.
  • Possible Causes: Incorrect card details, insufficient funds, or temporary issues with our payment processor.
  • Solutions:
    • Double-check your card number, expiration date, and CVV.
    • Ensure you have sufficient funds or try a different payment method.
    • Wait a few minutes and try again, as temporary network issues may occur.
    • Contact your bank to confirm there are no restrictions on your card.
  • Still Stuck?: Contact our support team with details of the error message and payment method used.

Contact Us for Further Assistance

If you’ve tried the above solutions and still need help, our support team is available to assist you. Please provide as much detail as possible, including your device type, connection method (WiFi or cellular), and any error messages.

For regulatory questions, you can also contact the Maine Gambling Control Unit.